Schedule a time to learn more
Explore how Blue Truck can meet your furniture logistics and delivery needs. Learn about our team, processes, and crews.
We will discuss
- Your existing shipping motion
- The Blue Truck Connected Mile - thinking beyond middle mile and final mile
- Designing a logistics program for your company
Frequently asked questions
Can you support nationwide delivery, including rural or hard-to-reach areas?
Yes. We deliver across the entirety of the contiguous 48 states - every truck-accessible location that does not require a ferry, and several that do.
Who are your delivery crews?
Our crews are owner operators that specialize in furniture delivery. Every delivery crew for Blue Truck is onboarded at one of two national training locations. Crews undergo a rigorous process that focuses on mechanical aptitude, moving skills, and customer service.
What kind of visibility do we get into the delivery process?
Our shipper dashboard lets you follow each order from pickup at your warehouse to delivery into the customer's home. Item location, barcode scans, as well as pickup and delivery photos provide transparency throughout the whole process.
Do you offer returns, exchanges, or reverse logistics?
Yes, all of our crews are trained in blanket wrap shipments, which means that even fully opened product can be returned in good condition to you for refurbishment or resale. Through our Indigo Restorations subsidiary, we even offer full refinishing services for pieces in need of some love.
How do you handle scheduling and customer communication?
Customers are texted a tracking link as soon as you enter an order (or as soon as we receive it - based on your preference). Scheduling options are presented as friendly web pages also sent via SMS, along with helpful tips on how to prepare for delivery. If customers have questions, they can call or even text back and be connected with a live, U. S. based agent.
A Furniture Network, Reimagined
Blue Truck was founded with the goal of improving the consumer delivery experience for big and bulky items. Our approach is centered on:
- A more integrated network with tighter operational control
- Technology to streamline the shipper and customer experience while reducing errors.
We were founded by executives with a mix of technology, freight, and operational experience.