Request a quote
No account is needed to ship with Blue Truck. Just complete our quote request form, and our friendly team will take care of everything else.
Your items are shipped through a dedicated furniture logistics network by professionals who ensure your shipment arrives intact, beautiful, and ready for your customer's home.
Frequently asked questions
What geographies do you service?
We support nationwide delivery, including rural and hard-to-reach areas. We deliver across the entirety of the contiguous 48 states - to every truck-accessible location that does not require a ferry, and several that do.
Who are your delivery crews?
Our crews are owner operators that specialize in furniture delivery. Every delivery crew for Blue Truck is onboarded at one of two national training locations. Crews undergo a rigorous process that focuses on mechanical aptitude, moving skills, and customer service.
What kind of visibility do we get into the delivery process?
Our shipper dashboard lets you follow each order from pickup at your warehouse to delivery into the customer's home. Item location, barcode scans, as well as pickup and delivery photos provide transparency throughout the whole process.
If you're creating a shipment but don't have a shipper account, both you and your consignee will be provided a tracking link that shows shipment status, estimated delivery date, and post-installation photos.
Do you offer returns, exchanges, or reverse logistics?
Yes, all of our crews are trained in blanket wrap shipments, which means that even fully opened product can be returned in good condition to you for refurbishment or resale. Through our Indigo Restorations subsidiary, we even offer full refinishing services for pieces in need of some love.
How do you handle scheduling and customer communication?
Customers are texted a tracking link as soon as you enter an order (or as soon as we receive it - based on your preference). Scheduling options are presented as friendly web pages also sent via SMS, along with helpful tips on how to prepare for delivery. If customers have questions, they can call or even text back and be connected with a live, U. S. based agent.
How does payment work?
No payment is required to book or even pick up a shipment. Payment is required once we have a confirmed delivery date and is required to confirm that date. We can bill either the shipper (origin) or consignee (recipient).
Note that if you do not make payment in time to schedule delivery, in order to keep the delivery moving and avoid storage fees, payment will be automatically requested from your consignee. To avoid this, you can submit payment at time of booking or you will be provided a link at booking where you can make payment after your order is picked up.